Contact us
CASE STUDY

How we accelerated Sicredi’s Digital Transformation with three customized digital platforms

Sicredi, one of the largest credit union networks in Brazil, approached UDS with a challenge: to digitize and systematize its work processes in the areas of credit analysis, customer service, and human resources management.
Want to know how we accelerated Sicredi’s Digital Transformation? Keep reading.
Case Study Paybrokers - Cloud Consult - UDS Technology
To overcome this challenge, we developed three complete and customized solutions, focused on meeting the needs of over 2,000 branches across the country. In addition to optimizing processes in an innovative way, they also helped improve the user experience.
Want to know how we accelerated Sicredi’s Digital Transformation? Keep reading.
Case Study Paybrokers - Cloud Consult - UDS Technology

THE COMPANY

Sicredi

Sicredi is a Brazilian credit union network, recognized as the pioneer of the cooperative financial institution model in Latin America.

Today, the system is represented by a broad presence of over 2,500 branches, covering all Brazilian states. The network offers a variety of financial services in a simple and accessible way for both individuals and businesses.
0
years
+ 0
branches
0
states and Federal District
+ 0
products and services

THE CHALLENGE

Automate manual processes to accelerate Sicredi’s Digital Transformation

Credit Analysis

The entire credit analysis process was manual, controlled by spreadsheets, and required printed dossiers. This led to issues such as:
  • Excessive manual work;
  • Lack of agility and dissatisfaction in service;
  • Customers had no visibility into the status of their credit analysis;
  • Workflow, which involved analysts and managers, depended on spreadsheets.

Human Resources Management

The HR team’s processes at Sicredi were also manual, controlled by spreadsheets and physical documents, which created numerous difficulties:
  • Lack of visibility of resources across the more than 2,500 branches;
  • Difficulty in making batch adjustments, especially in roles and salaries;
  • Lack of agility in hiring and talent retention routines.

Queue Management

For customer service at physical branches across Brazil, Sicredi faced the challenge of creating a standardized, quick-response, and intelligent queue management system that could be adjusted remotely. This caused:
  • Delays in service;
  • Lack of standardization between branches nationwide;
  • Maintenance and adjustments had to be done in person by technicians, halting operations.
I want to talk about Software Development with UDS

THE PLATFORMS

Customized Software Development for three different areas of the cooperative

Sicredi Rural Credit

For credit analysis, our squad of specialists developed a workflow software in C#, designed to transform the manual process into an automated digital flow. This solution was built to integrate all the different stages of the process, from proposal submission to final approval.

Additionally, it includes strategic dashboards that measure the productivity of completed services. Another key feature is the messaging and notification service, which provides cooperative members with visibility into the status of their proposal.

Key Features:

  • Document management and analysis
  • Proposal management
  • Credit analysis timeline
  • Strategic service dashboards

Sicredi People Management

The digital solution created for HR was designed to integrate information about all Sicredi branch employees, enabling batch actions such as salary adjustments. It was developed in C# and stands out for its transaction simulation and strategic dashboards that map payment flows by region, branch, and employee.

For talent management, employee profiles were also created, allowing for analysis of their entire history of roles, salaries, and development.

Key Features:

  • Batch salary adjustments
  • Employee profiles
  • Branch registration and management
  • Document management and analysis
  • Strategic dashboards by region

Sicredi TV

For Sicredi customer service, we developed a software in Node.JS to manage queues, speeding up service with quick response times. Two interfaces were created: one for the public and the back office, where branch information is managed.

With a structure that adapts to all Sicredi branches, Sicredi TV also offers remote customization flexibility, designed to meet the nationwide demand of branches.

Key Features:

  • Fast service
  • Remote, customizable control
I want to talk about Software Development with UDS

THE TECHNOLOGIES

Agile, scalable, and secure

C# is a strongly typed, comprehensive, and mature programming language.

Widely used by programmers worldwide, the technology also met Sicredi’s need for integration with Microsoft’s cloud service (Azure).
Node.JS is a JavaScript runtime environment for server-side applications, allowing for the creation of self-sufficient applications.

This technology is versatile, scalable, and customizable, making it ideal for creating solutions for high-demand businesses that can be continuously improved.
Together, they provide projects with excellent performance, ease, and fluidity of navigation, as well as security and standardization, which were key objectives for Sicredi.

THE RESULTS

Sicredi’s Digital Transformation

Automation of previously manual processes.
Reduced service time and increased process agility.
Scalable architecture for all Sicredi cooperative branches, internally and externally.
Improved customer experience at national branches and enhanced employee workflow.

&

With UDS Software Development, Sicredi achieved its goal of improving the customer experience and optimizing processes on a large scale.

Need to develop software that will transform your business?

Talk to our experts:

Technology transforms.
We create transformation.

Development

Software Development

App Development

Cloud Services

Technology for Bets

Staff Augmentation

IT Staffing

IT Outsourcing

Company

About Us

Careers

Contact us
Contact us

contact@udstechnology.com

+55 44 3033-6650

Orlando, Florida | 7345 W Sand Lake Rd 210 3429

Brazil | USA | Portugal

NPS 9.2 com Prazos e Entregas - UDS Tecnologia
Best App Developers Latin America - UDS Tecnologia
10 Global Leaders - UDS Tecnologia
Fastest Growing Brazilian Tech Company in America - UDS Tecnologia
NPS 9.2 com Prazos e Entregas - UDS Tecnologia
Best App Developers Latin America - UDS Tecnologia
10 Global Leaders - UDS Tecnologia
Fastest Growing Brazilian Tech Company in America - UDS Tecnologia

Privacy Policy

© Copyright UDS – All rights reserved